Signing in and resetting your password

Signing in

Use the email you signed up with.

Being signed out unexpectedly

Your session expired. Sign in again and you will be returned to the page you were on — you should not lose your place.

Forgotten password

Use the reset link on the sign-in page. A reset email goes to your registered address.

If it does not arrive within a few minutes:

1. Check your spam folder
2. Confirm you are using the address you signed up with
3. If it is still missing, contact support — a reset email that never arrives is a real issue worth reporting rather than retrying repeatedly

A page won't load

Refresh first — a stale session is the most common cause. If it persists, tell support what page you were on and roughly when. Errors are logged on our side, so a rough description and a time is usually enough for us to find it.

Deleting your account

Contact support. Account closure and deletion are handled directly by a person. You can request an export for 30 days after termination; after that, workspace data may be deleted or anonymized within a reasonable period. Suppression records are kept so opted-out people are not contacted again.

Updated on: 17/08/2026