Common error messages explained

You can fix these

"Tell us who to target — a sentence or two." The brief is empty.

"Couldn't interpret the brief" / "Couldn't derive a target list from this brief" — too vague to search on. Add a job title and industry, and fill in your ICP under Company.

"Fill in the campaign's offer card first" — copy is written only from that card, your ticked proof, and the audience.

"None of the saved proof points could be confirmed on the supplied website" — use proof that is actually published.

"Save your booking link and reply email, then sync your profile" — onboarding is incomplete.

"Approve the campaign first, then launch it." Order of operations.

"Choose a plan to start sending" — no active plan. Everything built is saved.

"That writing continuation has expired" — regenerate; approved copy is unaffected.

"only N of the M verified, not-yet-contacted leads required" — audience below the launch minimum. Run the top-up or broaden the brief.

"needs a fresh premise check" — the copy's claims no longer fit the audience. Regenerate.

Wait, don't retry

Anything mentioning receipts, reconciling, or retry shortly is a safety interlock protecting you from a duplicated audience or a double charge while a background record settles. Wait. If it persists more than a few minutes, contact support.

Contact support

"Your managed sending setup is still being prepared" — infrastructure not attached yet.

"Set a positive daily sending budget" — should not normally appear on a current plan.

Anything mentioning an API key — a configuration issue on our side, never yours.

Copy generation failing repeatedly (as opposed to refusing for a stated reason).

Updated on: 17/08/2026