My campaign didn't finish

If a campaign stopped partway — the lead search did not finish, the copy did not generate, or it looks frozen on one stage — nothing is lost and you do not need to do anything.

Your audience, your copy, and your edits are all still there. A build that did not complete does not consume one of your free campaigns and is not charged twice.

What to do

Tell us the campaign name and roughly when you started it. Someone on the Unilead side resumes it from the back end and it carries on from where it stopped. You will see it move on its own — there is no button for you to press.

What not to do

Do not retry the build. Starting a second search while the first is still settling can duplicate your audience. The product blocks most of this deliberately — which is why you may see messages like "Lead provider start is being safely reconciled; do not open a second preview yet" — but the reliable move is to leave it and tell us.

Do not delete and rebuild. That loses your reviewed audience and your copy edits, and it does not give you a fresh free campaign.

Why this happens

Builds are long-running background jobs. A step can time out, or an upstream provider can be slow. The system is deliberately built so a half-finished build parks safely rather than producing a bad campaign — which is exactly why the safe resume is on our side rather than yours.

Things that look stuck but aren't

• "Still finding leads" — normal for up to about 20 minutes, longer for big segments
• "Still writing — continuing where it left off" — generation resuming, working as intended
• A campaign at drafting you never built — a starter draft, not a failure

Genuinely worth reporting

• No movement for well over 30 minutes
• An error message on screen — quote the exact wording, it tells us a lot
• Shows as running but nothing appears to have gone out
• Copy generation failing repeatedly

Updated on: 17/08/2026