My payment failed

If a renewal charge fails, the card is retried automatically on the payment provider's schedule and you are notified.

If retries are exhausted

The plan goes inactive and sending stops. You will see: "Your plan isn't active. Renew it in Billing to keep sending."

Nothing is deleted. Your campaigns, audiences, copy, reply history, and mailboxes are all kept.

Running campaigns pause rather than being cancelled — people mid-sequence stay where they are.

Update the card in Billing. Sending resumes, and paused campaigns can be resumed from where they stopped.

You can still sign in, review campaigns, edit copy, and look at replies that already arrived. What stops is verification and sending.

Contact support — billing questions go to a human rather than being answered from a help article.

Updated on: 17/08/2026

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