• Opt-outs and suppression

  Opt-outs are permanent and account-wide. There is no override, and that's deliberate.Few readers

• Where replies go and how they're sorted

  Replies land in the app, classified by type, with machine mail filtered out.Few readers

• Why am I not getting replies?

  Work through it in this order. Most of the time it's targeting or offer, not the tool.Few readers